faq's

Welcome to my site of handmade soldered glass charms, ornaments and crosses.

I have turned something I love to do into a business that has been more fulfilling than I could have dreamed.

Take a minute and browse through the ever changing items I have on this site.

Custom orders are a huge part of my business so don't hesitate to email or call with your custom needs.

Call us at 802-585-6069 or send an email to jill@thesquaremarble.com if you have comments, questions, need more info or to place an order.

Q: What if I saw a piece I wanted but now it’s gone/sold...can I get it?

A: Most pieces can be duplicated! Just contact me here we can discuss the details.

Q: How will my order be shipped?

A: Your order will be shipped via USPS Priority mail. Once shipped you will receive an email with a tracking number.

Q: When will my order be shipped?

A: Orders will be shipped within 10 working days (most with in 3 days).

Q: What is your privacy policy?

A: By no means would I share, sell or give your information to anyone!

Q: Do you gift wrap?

A: Absolutely...just let me know in the comments that it is a gift!

Q: Do you accept returns?

A: I want you to be thrilled with you purchase! If you are not satisfied, please let me know within 15 days...we will workout an exchange or refund.

Q: What forms of payment do you accept?

A: We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal
Q: How secure is this store?

A: This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Q: Do I need a PayPal account to purchase from this store?

A: No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Q: What are your shipping rates?

Shipping Table

Sales Total:………….Shipping Charges:

$0 - $99………………$4.95

$100 - $199………….$8.95

$200 +………………..$14.95

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